Subscriptions, technical questions or agency plans: message us on WhatsApp and you reach the same team that builds Post Ping.
Pick your plan, tell us how many sites you will use it on and complete the payment: your license key arrives by email right after.
Check your license, renew it and download the latest plugin version in the customer area.
Hit a problem or a setup question? Check the documentation and the tutorial inside the plugin, or reach the team.
Open the article in the editor and look at the "Post Ping — Social" meta box in the right column: it shows the status and the exact error message. The most common causes are the "Social module active" switch being off and an article with no featured image (the Instagram feed requires an image).
Go to Dashboard → Updates and click "Check again". Your license must be active under Post Ping → Subscription.
The official Meta API does not allow link stickers on stories for any tool on the market. That is why Post Ping creates the automatic "Link in Bio" page on your domain and prints the CTA on the card, the path that actually converts: profile → bio → article.
Yes. With Polylang, each language can have its own Discord/Telegram channel configured.
